FREQUENTLY ASKED QUESTIONS
How does your consignment process work?
You may bring by items for us to consider for consignment any time during our store hours. We ask that you wait in the store while we take a quick look at what you've brought. Our merchandise is carefully curated based on quality as well as the current season, so there is a chance we may not be able to take in all your items. For a more details, see our consign page.
Is there a maximum or minimum amount of items I can consign?
We do not require a certain amount of items, but do suggest that first time consignors bring in a small selection of 5 - 10 pieces so that you may get a feel for how our process works.
How are items priced?
We base the selling price of our items on a number of factors in order to get the best prices for our consignors while remaining competitive within the resale market. We consider the original retail price of the item, popularity of the brand/style, condition, and other aspects based on thorough research of each piece.
How does payment work?
You receive a percentage of the price once an item sells. We do not buy any items out right. To ensure you get the most for your pieces, percentages are scaled based on selling price; in general, you receive 40% on items that sell under $99.99, 50% on items that sell $100.00 to $999.99, 65% on items that sell for $1,000.00 to $1,999.99, and 70% on items that sell over $2,000.00+. Payment is made in the form of checks or to be used as store credit towards a purchase.
How do I know I am buying an authentic item?
Authenticity of our merchandise is very important to us. We have worked hard to build a reputation based on honesty and integrity. We carefully examine every item that comes into our store and do in-depth research on brands and labels, making sure we can guarantee the authenticity of the item.
Can I make a return or exchange?
Unfortunately, returns and exchanges are not accepted. Due to the unique consignment process, once an item sells, the money is moved into the consignor account and cannot be reversed.
Do you accept checks toward purchases?
Unfortunately, we do not accept checks. We do, however, accept all credit cards and cash.
Do you have layaway?
Yes! We offer layaway on purchases over $50. We require half of the total amount, including tax, at the time of purchase, and you have 30 days to pay off the remaining amount. You can make as many or as little payments as you wish during the 30 days, as long as the layaway is paid in full on or before the end of the 30 days.
Can I purchase items online?
If you see an item on our weekly email, website, Instagram, or Facebook, you may call or email us to purchase. We do not take payment over the phone; instead, we use PayPal for all out-of-store purchases. We will send you a PayPal invoice via email for the total of your purchase and cost of shipping. You do not need a PayPal account to use this service.
Do you ship overseas?
Unfortunately, we do not ship overseas at this time.
We would be happy to answer any other questions. Just give us a call!