How do I know I am buying an authentic item?
At Otra Vez Couture Consignment authenticity of our merchandise is very important to us. We have worked hard to build a reputation based on honesty and integrity. Our trained staff carefully examines our items before we accept them. We will offer a full 100% refund on any item that can be proven as fake.
What is the return policy?
All sales are final. We do our best to describe the items accurately but feel free to call us with any questions on condition or fit. With clothing, please make sure you are familiar with the designer and know their sizing.
Can I make an exchange?
No. Our consignors can pick up payment once an item is sold.
How can I consign my designer items to Otra Vez?
Otra Vez accepts primarily high end designer apparel, handbags, shoes, jewelry, and accessories. We look for items that have been purchased within the last 2 to 3 years, in current styles, and in excellent condition. High end handbags and jewelry can be an exception to this rule with regard to age. Please call us prior to shipping any items to us as they need to be approved first. Consignor is responsible for cost of shipping and insurance. For more information you can call us at 210-826-0606
Can I purchase an item on the “In Store Gallery” and have it mailed to me?
Yes you may do that by calling our store. We set up payment thru Paypal and mail through UPS within 2 days.
Can you take more pictures if I am interested in purchasing an item seen on the “In Store Gallery”?
We will do our best to take quick pictures with an iphone to send you as soon as possible and also answer any questions you may have about condition and quality.
How can I track my order/shipment?
Once your order has shipped, you will receive a confirmation email containing a UPS tracking number.
Do you ship overseas?
No, we do not ship overseas at this time.
We would be happy to answer any other questions. Just give us a call.